Refund policy

1. Order Cancellation

We understand that plans change. You can cancel your order at no cost under the following conditions:

Before Dispatch: You may cancel your order within 24 hours of placement for a full refund.
Post Dispatch: Once the Shipment have been handed over to our courier partner, the order cannot be canceled.
How to Cancel: Please email hoogaseeds@gmail.com with your Order ID and "CANCEL" in the subject line.

2. Returns (Botanical Items)

Due to the perishable nature of Seeds/bulbs/plants we generally do not accept physical returns. Returning often results in the Seeds/bulbs/plants drying out or rotting, meaning they cannot be resold.

However, your satisfaction is our priority. If there is an issue with your order, please refer to our Refund & Replacement section below.

3. Refund & Replacement Eligibility

We offer a "Hooga Seeds Quality Guarantee." You are eligible for a refund or a free replacement if:

Damaged on Arrival: The bulbs arrive soft, rotted, or crushed.
Incorrect Item: You received a different variety than what you ordered.
Non-Viability: The Seeds/bulbs fail to sprout despite following our provided planting guide (Claims for non-viability must be made within 45 days of delivery).

Exclusions: We cannot offer refunds for Seeds/bulbs/plants that fail to grow due to extreme weather (frost/drought), improper soil conditions, or neglect (failure to water/plant).

4. How to Claim a Refund

Take a clear photo of the bulbs and the original packaging.
Email the photos and your Order ID to hoogaseeds@gmail.com within 48 hours of noticing the issue.
Our botanical team will review your claim within 2 business days.

5. Refund Processing (Via PayU)

If approved, your refund will be processed automatically.
Method: Per PayU guidelines, refunds will be credited back to the original payment method (Credit Card, Debit Card, or UPI).
Timeline: Refunds typically reflect in your account within 5–7 business days, depending on your bank’s processing time.